Politique de remboursement

Refund Policy

At Sante Medivia, your satisfaction is important to us.

We offer a 30-day return window, which means you have 30 days after receiving your item to request a refund.

Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. Proof of purchase may be required.

To initiate a request, please contact us at:

support@santemedivia.com

Each request is reviewed individually to ensure a fair and efficient resolution.

In eligible cases, refunds may be processed without requiring the product to be physically returned.

Items sent back without prior authorization will not be accepted.

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Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Non-Returnable Items

Certain types of items cannot be returned, including:

* Perishable goods
* Custom or personalized items
* Personal care products
* Gift cards
* Sale items

If you have questions about a specific item, please contact us before purchasing.

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European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel your order within 14 days without giving any reason.

The item must be unused and in its original condition.

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Refunds

We will notify you once your request has been reviewed and inform you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@santemedivia.com